Cancellation and Refund Policy

Cancellation and Refund Policy

Design Astero refund policy will be nil if;

Note: Design Astero holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Design Astero. The company will be the rightful owner of the designs.

An order can be cancelled within 7 days of purchase for eligible reasons only as the company has already incurred costs and deployed resources in processing and fulfilment of the order. Eligible reasons clearly exclude change of mind / disagreement with partner / discovery of cheaper alternative / or any similar reasons that do not pertain to service levels. If an order is cancelled within the first 24 hours 15% of invoice amount will be retained as cancellation charge. If it is cancelled after 24 hours 25% of invoice amount will be retained as cancellation charge. Cancellation requests are accepted through the email at

Payments made by Visa, Master, and Amex cards are processed by our bank merchant services. Design Astero does not hold customer card details on their systems in order to provide maximum security and to remain compliant. Where recurring billing is required, card details are stored with merchant services for future payments. We also accept payments via personal/company cheque and bank transfers. Payments via PayPal & Discover Card are processed by PayPal.

All prices advertised on this website are exclusive of any applicable taxes.

4. Important Information

How do I qualify to claim a refund?

When you receive initial design concepts for your design package and you do not find them according to your brief, you may choose to claim a refund. See below how these actions affect your eligibility to claim a refund:

Stage Money Back Status
None of the initial samples in any way match the customer brief. Customers can ask for a refund within 24 hours of the initial delivery
Revisions will be honored. However, after a revision request money back guarantee is no longer applicable.
Take no action for 60 days Money-back guarantee offer becomes void, however, Design Astero will review and uphold the offer at its own discretion

How long does it to take to claim a refund?

It can take upto 21 business days to refund your amount. Our refund policy is detailed in Terms & Conditions of business.

Does the money back guarantee apply to all packages?

Money-Back Guarantee applies to design packages only. Once you approve a design and ask for further revisions then the Money Back Guarantee becomes void. However, you still qualify for a 100% satisfaction guarantee which means that we will keep on working on your design until you are satisfied.

Why does Design Astero provide Money Back Guarantee?

We are so confident of our skills and design quality that we provide Money Back Guarantee in case we fail to deliver. Money-Back Guarantee is provided in good faith and we expect our customers to exhibit the same. In the majority of the cases, customers are very honest, cooperative and provide quality feedback in order to get the designs they want. However, there is a minority that tries to take unfair advantage of this flexibility. They will place orders with many providers at the same time, get the design concepts from all and then ask for the money back. This practice is unfair, unethical, and abusive of human skills. Apologies, but if you are one of those we would rather not have your business.

Design work is very subjective. Unless the customer provides quality feedback, it is unlikely to get the designs right in the first attempt. Design Astero is a custom design company that strongly believes in customer feedback and its involvement in the design process. In our experience, initial samples are rarely chosen as the final logo; instead, they are used to bounce ideas. From the feedback provided on these samples we see details about the likes and dislikes of the customer and then provide revisions that are closer to the requirements. Money-Back Guarantee covers the customers if we fail to deliver what they wanted.

Money Back Guarantee does not apply on:

Money-Back Guarantee does not apply to design agencies, design studios, and those who are working on their client's projects.

Note: Note: Please note that customers claiming a refund will not be allowed to use the initial design concepts sent to them. CopyRights of all designs remain the property of Design Astero until fully paid.